Pay Pal Refund Guide

To Issue a Refund through PayPal:

Log in

Look for Transactions under the “Summary” page

Click “Payments Received”

Change beginning date to at least 1-2 months prior to the current month

Click “view”

Change the selection from e-mail to “Last Name” and type the last name of the person to be refunded

Results will appear.

Click on the date of the amount you need to refund. If the exact amount to refund doesn’t appear, choose the date/amt that is at least more than the refund amount.

Once you click on the date, the transaction details will appear.

Look under the Item column for the order number. This number MUST match the refund request. If it doesn’t, you will need to go back and choose another date/amount and check again.

If they match, click “Issue a refund”

Change the refund amount if needed.

Type in the Order # from the refund request

Type in a reason for the refund under “Note to buyer”

Click Continue

Verify the information is correct

Click “Issue Refund”

Click “View the Refund”, print screen, click “return to account review” and repeat or Log Out